Policy Service & Claims | Brighthouse Financial
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This site was created and intended for use only by financial professionals.

Brighthouse Financial, its agents, and representatives may not give legal, tax or accounting advice and this document should not be construed as such. Clients should confer with their qualified legal, tax and accounting advisors as appropriate.

Like most insurance policies, Brighthouse Financial policies contain certain exclusions, waiting periods, reductions, limitations and terms for keeping them in force. All policies and riders may not be available in all states. Ask your representative for complete details

Brighthouse Financial, Charlotte, NC 28277.

Policy Servicing Forms and Claims

We want to make your experience with Brighthouse Financial a positive one. By working to continually improve our service, we hope to meet your needs quickly and to your complete satisfaction.

Because we have a number of policy servicing forms (e.g., Name or Address Change, Beneficiary Change, Death Claim, etc.), please contact our Customer Service Center at the numbers below to obtain the appropriate form to complete your request. To ensure faster service, please have your annuity contract number or life insurance policy number ready.

  • Annuity Contract Servicing: (800) 882-1292
  • Life Insurance Policy Servicing:
    • Brighthouse SmartCare Hybrid LTC and Brighthouse SimplySelect Term policies: (800) 882-1292
    • All Other Life Insurance Products: (800) 638-5000

You can also contact your financial professional who can help you get the appropriate form.