A response to the evolving COVID-19 situation from President and CEO Eric Steigerwalt.
Answers to Common Questions For Our Customers and Partners
During this challenging time, the health and safety of our partners, customers, employees and their families is Brighthouse Financial’s top priority. We take our responsibility to our customers and community very seriously.
Q. What business continuity steps is Brighthouse Financial taking?
As cities and states across the country began to enact measures to help protect the health and safety of their communities, we promptly implemented our business continuity plans, and quickly and successfully shifted all our employees to a work-from-数字货币钱包app下载_合约交home environment. Our sales and support teams remain fully operational, and we are ready and able to serve our partners and customers.
Q. How is Brighthouse Financial positioned financially in this changing economic environment?
While the long-term impact of COVID-19 on the greater economy is unknown, we believe we are well-positioned to weather the current environment and continue to deliver on our promises: our balance sheet is strong, our investment portfolio is well-diversified and high-quality, and we believe we have significant protections in place against a prolonged low interest rate environment.
See our latest Business Update for Investors and Analysts.
Q. How is Brighthouse Financial responding to community needs?
We know that COVID-19 is having a significant impact on many members of our communities, so Brighthouse Financial will donate $500,000 to local food banks and other organizations to support those in need.
Q. What is Brighthouse Financial doing for customers who may be adversely impacted?
We also know that some of our customers may be adversely impacted by the COVID-19 outbreak, and we are here to help. Please contact us using the numbers below to reach a team member who can answer your questions about any financial accommodations that may be available to you.
For questions about your financial plans, please contact your financial professional directly.
We will continue to closely monitor this evolving situation. While none of us can forecast what is to come, we remain focused on delivering for our customers and financial professionals, no matter the macroeconomic environment. Brighthouse Financial has a rich heritage, with roots tracing back to 1863, and we remain confident in our strategy. Thank you for your continued partnership during this time.
Sincerely,
Eric T. Steigerwalt
President and CEO, Brighthouse Financial
This material contains forward-looking statements within the meaning of the federal securities laws. Click here for additional information.
Questions? Contact Us
For information on possible financial accommodations for your policy due to adverse impact from COVID-19, please use the following numbers:
- Life insurance policies: call (800) 638-5000 (Monday – Friday, 8 a.m. – 6 p.m. ET)
- Individual annuities: call (800) 638-7732 (Monday – Thursday, 8 a.m. – 8 p.m. ET; and Friday, 8 a.m. – 7 p.m. ET)
- Disability policies: call (844) 405-1390
- Total control account: call (800) 638-7283
- Group annuities: call (800) 560-5001
- All other products: call (800) 638-5433
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1 Data as of December 31, 2019, except customer count, which is as of June 30, 2018. Assets ranked by 2018 admitted assets. Best’s Review®: Top 200 U.S. Life/Health Insurers. A.M. Best, 2019. Brighthouse Financial, Inc. is the ultimate parent company of the Brighthouse Financial operating insurance companies. FORTUNE © 2019 FORTUNE Media IP Limited. FORTUNE is a trademark of FORTUNE Media IP Limited and is used under license. FORTUNE and FORTUNE Media IP Limited are not affiliated with, and do not endorse the products or services of, Brighthouse Financial.